Meal prep cannot be exchanged for a credit note/gift card and cannot be refunded.
All meal prep enquiries must be sent to the meal prep manager via email
Allergens – food allergens and intolerances – Hiit Kitchen cannot guarantee there will not be traces of the 14 key allergens listed by the Food Standards Agency in any of the meals.
Hiit Kitchen cannot ensure all allergen requests can be met.
Meal Prep Client Allergy Policy
Anaphylaxis – Individuals (children and adults) with severe allergies to nuts, wheat, gluten, milk and other dairy foods, egg, sesame or soy that result in ANAPHYLACTIC REACTION upon ingestion or inhalation of, or any other exposure to the allergen, understand that Hiit Kitchen currently use a kitchen where these ingredients are used for meal prep food production therefore cannot control, and will not liable for any cross contamination, substances, or liability of any severe allergies.
Any individual with a mild allergy still wishing to purchase any of our Meal Prep offering is required to sign our Allergy Indemnity Form below prior to purchase.
Hiit Kitchen reserves the right to contact customer client base either via call, email or text message in relation to renewals or promotional offers applicable.
All content included on this interactive service, such as text, graphics, button icons, images and software, is our property and is protected by UK and European copyright laws.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.
Hiit Kitchen uses an external courier service DPD to fulfil our delivery requirements. As our products are perishable, it is vital that someone is available for delivery. If the consumer is not available at the time of delivery, please ensure that either someone is available to receive the goods or please specify a safe place to leave them.If on delivery you find that any products are damaged or are in an unacceptable condition then you must inform us as soon as possible and give us the opportunity to inspect the Product. If, at our discretion, we find that the Product delivered is not up to standard, we will refund the cost of such unsatisfactory Product to you. We will not be responsible for any Product which is damaged or faulty through your failure to store correctly.
Deliveries will be made every Monday & Thursday.
Hiit Kitchen are not liable for losses of goods once they have been dispatched.
It is your responsibility to ensure food is stored, handled and reheated correctly according to food safety regulations. HIIT Kitchen will not hold responsibility for after it has been dispatched.
We take every precaution to ensure our meals are delivered as practically as possible, however if at any point you are not satisfied with the quality of your goods, please contact us and we’ll reply within 24 hours.
All meals must be consumed within 72 hours from the appointed day of delivery.
You must ensure that the details provided by you on your registration to HIIT Kitchen or at any time are correct and complete. You can review your details by signing into your personal account on the HIIT Kitchen website.
All orders have to be paid for in full up front before the cut off point on Thursday at 9pm. If your order has not been accepted/processed by this time your order will not be on our order sheet to be cooked and delivered.
Any cancellations for the following week must be made via email by Thursday at 9pm. The reason for this is that our produce is ordered in specifically for each order and this is done automatically at this time.